Provide comprehensive technology services and an enterprise-wide focus to all City departments which includes defining technology needs; assisting operating departments in planning, prioritizing, and managing the installation of new systems and applications; and establishing long-range plans, policies, and standards for acquiring, maintaining, and achieving information technology resources.

Ensure that the City's information technology resources are effectively managed and used as key organizational tools in improving organizational productivity, customer service, and public access to City information.

Ensure the security and integrity of data stored on the City’s network; protect computer systems and files from unauthorized use or access; and comply with copyright and licensing agreements.

Provide ongoing support and maintenance of the City’s technology infrastructure and highly reliable systems and applications to users; responsively supporting users; and coordinating training for the full use of citywide information systems.

Support and maintain organization-wide telecommunication systems, including analog telephones and services, Voice Over Internet Protocol (VOIP) telephone system, leased circuits, and other “wireless” communication systems.

Deliver reliable radio systems and support services to public safety, operating departments, and partners; diagnose and swiftly resolve infrastructure performance and operational issues; and troubleshoot, analyze, test, and repair or replace equipment.

Design, develop, operate, and maintain an accurate, comprehensive, and up-to-date Geographic Information System (GIS); provide quick and easy access to GIS data with reasonable security; and promote the use of GIS to expedite work processes.

Develop custom applications, interactive maps, and specific project map documents for analysis and inquiry of GIS information; perform complex GIS analyses; establish and enforce accuracy standards, update procedures, and database compatibility for GIS data; coordinate data sharing with local, State, and Federal government; and create and develop new GIS data.

Conduct training classes for Citywide GIS users; tutor and assist individual GIS users on specific projects and answering technical questions.

Ensure that mission-critical technologies remain operational on a 24-hour, seven-days-a-week basis.