What are we doing that you like? What improvements to our services should we be making? You can share your comments with us in a number of ways:

You can contact us directly by filling out the quick survey form below. This will be especially helpful to us if you recently received service from the City.

• Did you get the information you were looking for? • Did you get it in a timely, friendly manner? • Did we deliver the service like we said we would? • Is there a better way for us to serve you?

Our goal is to provide you with exceptional and courteous customer service.

But we can only do this with your help by letting us know: When we did something right, so we can be sure to do it again and... When we did something wrong, so we can change it.

We are genuinely committed to looking for ways of improving service to our residents, businesses, and visitors-whether at City Hall, at our other City facilities, over the telephone or out in the community. But we can only do this if you let us know how we're doing. So, please take a moment to fill out this quick survey. You can either print it out and leave it at any City facility, give it to a City employee, mail it, or fax it to us at (805) 349-0657.

Thanks for you help.

BEGIN INTERACTIVE FORM

How do you think the City of Santa Maria is doing?

What service did you need?
What department(s) assisted you?

(Please select either "yes" or "no" for each question in this category.)
Were you able to successfully conclude      your call or visit?	Yes	No
Were you given helpful written information?	Yes	No
Were you given helpful verbal information?	Yes	No
Was our service timely and efficient?	Yes	No

On a scale of 1 to 5, how would you grade our service?

1-Outstanding 2-Good 3-Fair 4-Needs Improvement 5-Unsatisfactory

For the quality of service by our staff: Check all that apply.
Courteous	Knowledgeable	Helpful

Your Comments
Is there anything else, good or bad, we should know about your contact with us?

Do you have any suggestions for how we can better serve you in the future?

Was there an employee(s) who was especially helpful-or unhelpful? Please let us know:

Optional Information

Your Name:
Mailing Address:
City/State/Zip:
Daytime phone:
Email Address:	If you would like to receive a reply, enter your email address.

Mail: City Manager's Office City of Santa Maria 110 East Cook Street Room 1 Santa Maria, CA 93454 Phone: (805) 925-0951 x200 Fax: (805) 349-0657 E-mail: City Manager

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