The City of Santa Maria is pleased to announce the launch of the Connect-CTY® service, our new City-to-resident notification system. The City encourages residents and businesses to sign up for the new system provided by Connect-CTY® from The NTI Group, Inc.
With this service, authorized City personnel can send and track personalized voice messages in just minutes to any number of residents and businesses, with specific information about time-sensitive or common-interest issues such as emergencies and local community matters. Examples of notifications could include disaster information, crime bulletins, power outages, and other related urgent or time-sensitive information.
The Connect-CTY service will be used to supplement the City's current communication plans and augment public safety/first responder services.
The City of Santa Maria strongly urges all residents to register their contact information into the secure Connect-CTY database to make sure they are ready to receive important information from the City at all times. Primary residential and business phones in Santa Maria are automatically included in the system. However, there is a chance the number is outdated or incorrect, or a resident may prefer to receive notifications through another method (email, text message, cell or a work number). Residents can opt-in to provide complete information (up to three phone numbers and two e-mail addresses).
The City staff knows that your personal information is important, and rest assured that information will not be shared with anyone. If you have NOT already received a test phone call from the City, or you would like to provide additional contact information, click the COMMUNITY ALERT & NOTIFICATION SYSTEM SIGN UP NOW button above.
What types of messages will be sent using the service?
Any message regarding the safety or welfare of our community would be disseminated using the Connect-CTY service.
Examples would include severe weather warnings and updates, hazardous traffic or road conditions inside the city or affecting local routes, and any other situation that could impact the safety, property, or welfare of our citizens.
Does the Connect-CTY service replace other systems that have been used to provide time-sensitive information to residents?
This system is a significant enhancement to existing means of communication and is supplemental to, not a replacement for, the systems we have used in the past.
The call-in emergency information line (805) 925-0951, ext. 808, which is activated during an emergency situation, will still be available. Also, TV, radio and our city web site will continue to broadcast important announcements.
What precautions are being taken to protect personal information?
Connect-CTY® is a service of The NTI Group, Inc. (NTI). NTI takes security and privacy concerns very seriously and does not sell, trade, lease or loan any data about our clients to any third party. From a technical perspective, we utilize multiple physical and virtual layers of firewalls to maintain data security. NTI only utilizes secure transmissions with its customers. No confidential information is ever transmitted between NTI and its customers using e-mail or FTP, but rather always utilizes either a VPN tunnel or SSL. Data is hosted in state-of-the-art facilities which require photo identification, thumb-print recognition, keyed access, and are manned 24/7 with full-security personnel. All data is encrypted prior to being placed on tape for offsite storage. NTI also retains an external, independent security firm to perform annual security audits.
I answer the phone but the "Hello" message repeats. It then hangs up, calls back, and the same thing happens again. How can I hear the entire message?
Repeating or looping of messages happens when the system detects excessive noise in the background. This can be caused by loud radio/television volumes, people talking, or busy traffic noise. When you receive the next call, say "hello" once and turn down the volume of your radio/television or press the mute button on your telephone to allow full message delivery.
This system is an automated community notification tool designed to enhance preparedness and facilitate urgent and necessary outbound communications to residents. No single system or technology is perfect. The City and its vendor cannot guarantee that you will receive timely notification in the event of a community alert or emergency notification, due to the unforeseen problems that such an emergency could create. Database information is subject to change. The City makes no warrant, express or implied, or assumes any legal liability or responsibility for the accuracy or completeness of this non-mandated program. Should an emergency situation arise, it is important that you also continue to monitor other public safety warning systems whenever possible. It is important that you avoid calling 9-1-1 unnecessarily.