The City of Santa Maria is pleased to announce the launch of the Connect-CTY® service, our new City-to-resident notification system. The City encourages residents and businesses to sign up for the new system provided by Connect-CTY® from The NTI Group, Inc.
With this service, authorized City personnel can send and track personalized voice messages in just minutes to any number of residents and businesses, with specific information about time-sensitive or common-interest issues such as emergencies and local community matters. Examples of notifications could include disaster information, crime bulletins, power outages, and other related urgent or time-sensitive information.
The Connect-CTY service will be used to supplement the City's current communication plans and augment public safety/first responder services.
The City of Santa Maria strongly urges all residents to register their contact information into the secure Connect-CTY database to make sure they are ready to receive important information from the City at all times. Primary residential and business phones in Santa Maria are automatically included in the system. However, there is a chance the number is outdated or incorrect, or a resident may prefer to receive notifications through another method (email, text message, cell or a work number). Residents can opt-in to provide complete information (up to three phone numbers and two e-mail addresses).
The City staff knows that your personal information is important, and rest assured that information will not be shared with anyone. If you have NOT already received a test phone call from the City, or you would like to provide additional contact information, click the COMMUNITY ALERT & NOTIFICATION SYSTEM SIGN UP NOW button above.
What is the Connect-CTY® service?
How does the service work?
What types of messages will be sent using the service?
Examples would include severe weather warnings and updates, hazardous traffic or road conditions inside the city or affecting local routes, and any other situation that could impact the safety, property, or welfare of our citizens.
Does the Connect-CTY service replace other systems that have been used to provide time-sensitive information to residents?
The call-in emergency information line (805) 925-0951, ext. 808, which is activated during an emergency situation, will still be available. Also, TV, radio and our city web site will continue to broadcast important announcements.
Is my telephone number included in the notification database?
May I use a cell phone as my notification database listing?
What precautions are being taken to protect personal information?
Will there be a way to positively identify incoming calls which are made by the City using the system?
Will the Connect-CTY service work if I have a call screening system on my phone?
If I am a non-resident home or condominium owner, what phone should be listed in the notification database?
If I have provided more than one phone number, when will they be called?
My primary phone or my second listing is a cell phone with a non-local area code. Will the Connect-CTY service call numbers outside the area?
How does the Connect-CTY system respond to busy signals or no-answer situations?
I am receiving City notification calls at my fax or my secondary phone line. Can I switch to have the system call my primary phone number?
I was not able to listen to the entire call. Is there a way to repeat the message?
I answer the phone but the "Hello" message repeats. It then hangs up, calls back, and the same thing happens again. How can I hear the entire message?